Åh nej nu ikke igen! Om produktivitetsnedgang ved store forandringsprojekter
Her hen over sommeren 2017 har vi i medierne kunnet læse den ene historie efter den anden om Sundhedsplatformen, og alle de problemer og udfordringer der følger i kølvandet på det store forandringsprojekt. Det er selvfølgelig hårdt for patienter og medarbejdere, når systemerne og arbejdsgangene ikke fungerer optimalt, og det er forståeligt at frustrationerne koger over, og der kommer hårde ord i pressen om forsvundne dokumenter, risiko for fejl, manglende brugervenlighed og ringe patientsikkerhed for at nævne nogle få problemstillinger.
Åh nej nu ikke igen
Man kunne som borger tænke ”åh nej nu ikke igen”, hvortil man desværre kan sige ”at det er et velkendt mønster, der gentager sig”, og flere (mange) tidligere studier peger på, at det tager et eller flere år at få et fornuftig kørende system, når vi taler om så store systemer som Sundhedsplatformen, Digital Tinglysning, Rejsekortet eller Amanda.
Produktivitetsnedgang
Fænomenet kunne kaldes produktivitetsnedgang ved store forandringsprojekter eller på engelsk performance drop – også mere malerisk kaldet ”the death valley of change” for at blive i metaforens verden – også fordi nogle store forandringsprojekter ikke kommer ud af ”dødens dal”, tænk fx på SKAT’s EFI system der blev sat i drift i 2013, og lukket ned et par år senere.
Er det så kun offentlige forandringsprojekter der forløber sådan? Nej mange private virksomheder oplever samme mønster og oplever produktivitetsnedgang lige så længe, men der er ikke samme mediebevågenhed. Det er derfor mere sjældent vi hører om dette, med mindre det går helt galt, som når en virksomhed går konkurs pga. et fejlslagen projekt.
Produktivitetsnedgangen ved store forandringsprojekter er forventelig, og man skulle faktisk blive dybt overrasket, hvis det kun er små skvulp man oplever, mens de store problemer må betragtes som ”business as usual”. Det er derfor en slags præmis for at gennemføre det store komplekse forandringsprojekt.
Årsagen til nedgangen
Årsagen til produktivitetsnedgangen ved lancering af store forandringsprojekter skyldes ofte et sammensurium af både organisatoriske og tekniske problemer.
De organisatoriske problemer kan være:
- Tilvænning til system tager tid med indlæringskurver.
- Mangelfuld træning og det meget svært at lave optimal træning.
- Opnåelse af rutiner i nye arbejdsprocesser og roller.
- Urealistiske forventninger til medarbejderne som forstærker frustrationerne.
- Modstand mod systemet fordi forandringen er uoverskuelig for den enkelte medarbejder.
De tekniske problemer kan være:
- Fejl i systemet, og dem vil der være mange af ved store komplekse systemer.
- Fejl i data fx fra konvertering fra gammel til nyt system.
- Work-arounds der er nødvendige ved lancering af systemet, og de tager ekstra tid fx dobbeltindtastninger.
- Manglende funktionalitet.
- Mangelfuld optimering, så systemet reagerer sløvt.
Listen over organisatoriske og tekniske problemer er på ingen måde udtømmende, men skal ses som en række typiske problemstillinger.
Som udgangspunkt skal implementeringsorganisationen selvfølgelig forsøge at imødegå og lindre de mange problemstillinger, men fakta er at driftsproblemer og produktivitetsnedgang er et mønster der gentager sig igen og igen, hvis vi ser på mange tidligere store komplekse forandringsprojekter.
Mange organisationer gør en stor indsats for at arbejde med organisatorisk implementering, forandringsledelse, brugerinvolvering osv. Desværre ændrer det ikke på, at mange alligevel vil opleve problemer og produktivitetsnedgang, hvor interessenterne bliver frustrerede og utilfredse om de så er brugere, kunder, patienter, borgere eller politikere.
Så konklusionen må være: Åh ja det er et forventelig og velkendt mønster, der gentager sig – desværre!
Du kan læse mere her:
1) Nielsen, A.-D. F. and P. Svejvig (2016). Projektledelse og implementering af komplekse forandringer – en casebaseret tilgang. København, Akademisk Forlag.
2) Svejvig, P. (2012). “Når vi går i drift!” Dansk Projektledelse 16(1): 27-29.
I am really loving the theme/design of your site. Do you ever run into any internet browser compatibility problems? A number of my blog audience have complained about my blog not operating correctly in Explorer but looks great in Safari. Do you have any suggestions to help fix this issue?
I’m now not sure where you are getting your info, however good topic. I needs to spend a while studying more or understanding more. Thank you for wonderful information I used to be on the lookout for this information for my mission.
Yes! Finally something about %keyword1%.
Thanks in favor of sharing such a nice opinion, piece of writing is nice, thats why i have read it completely
This is very interesting, You are a very skilled blogger. I have joined your feed and look forward to seeking more of your fantastic post. Also, I have shared your web site in my social networks!
Tremendous things here. I’m very satisfied to peer your article. Thank you so much and I’m taking a look forward to touch you. Will you please drop me a mail?
Hello just wanted to give you a quick heads up. The text in your content seem to be running off the screen in Firefox. I’m not sure if this is a format issue or something to do with internet browser compatibility but I thought I’d post to let you know. The style and design look great though! Hope you get the problem resolved soon. Cheers
With havin so much written content do you ever run into any problems of plagorism or copyright violation? My site has a lot of exclusive content I’ve either authored myself or outsourced but it appears a lot of it is popping it up all over the web without my authorization. Do you know any solutions to help reduce content from being ripped off? I’d certainly appreciate it.
Good day! I know this is somewhat off topic but I was wondering which blog platform are you using for this site? I’m getting tired of WordPress because I’ve had issues with hackers and I’m looking at options for another platform. I would be awesome if you could point me in the direction of a good platform.
I do agree with all the ideas you have presented for your post. They are very convincing and will definitely work. Still, the posts are too quick for novices. May just you please extend them a bit from next time? Thank you for the post.
Hi it’s me, I am also visiting this site regularly, this website is actually nice and the viewers are in fact sharing nice thoughts.
Hello there! This is my first visit to your blog! We are a collection of volunteers and starting a new initiative in a community in the same niche. Your blog provided us useful information to work on. You have done a outstanding job!
It’s remarkable designed for me to have a site, which is useful designed for my knowledge. thanks admin
Having read this I thought it was really informative. I appreciate you taking the time and effort to put this informative article together. I once again find myself spending way too much time both reading and commenting. But so what, it was still worth it!
Авторский мужской эротический массаж Москва телефон
Thanks for sharing your thoughts on %meta_keyword%. Regards
I am really loving the theme/design of your weblog. Do you ever run into any web browser compatibility problems? A couple of my blog visitors have complained about my website not operating correctly in Explorer but looks great in Chrome. Do you have any solutions to help fix this issue?
Wow, amazing blog layout! How long have you been blogging for? you make blogging look easy. The overall look of your web site is great, let alone the content!
Its like you read my mind! You seem to understand so much approximately this, like you wrote the ebook in it or something. I think that you simply could do with some p.c. to force the message house a bit, however other than that, this is great blog. A great read. I’ll definitely be back.
Hello there, You have done an excellent job. I will definitely digg it and personally recommend to my friends. I am sure they will be benefited from this web site.
Hey, I think your website might be having browser compatibility issues. When I look at your blog site in Chrome, it looks fine but when opening in Internet Explorer, it has some overlapping. I just wanted to give you a quick heads up! Other then that, fantastic blog!
Good info. Lucky me I came across your site by accident (stumbleupon). I have book-marked it for later!
I know this if off topic but I’m looking into starting my own blog and was wondering what all is required to get set up? I’m assuming having a blog like yours would cost a pretty penny? I’m not very internet savvy so I’m not 100% positive. Any tips or advice would be greatly appreciated. Thank you
It’s in point of fact a nice and helpful piece of information. I’m glad that you simply shared this helpful info with us. Please stay us informed like this. Thanks for sharing.
I don’t even understand how I stopped up here, however I thought this post used to be good. I don’t realize who you are however definitely you are going to a famous blogger should you are not already. Cheers!
I was wondering if you ever considered changing the layout of your blog? Its very well written; I love what youve got to say. But maybe you could a little more in the way of content so people could connect with it better. Youve got an awful lot of text for only having one or two images. Maybe you could space it out better?
It’s an remarkable article designed for all the web viewers; they will take benefit from it I am sure.
Incredible! This blog looks exactly like my old one! It’s on a entirely different topic but it has pretty much the same layout and design. Outstanding choice of colors!
Hey There. I found your blog using msn. This is an extremely well written article. I will be sure to bookmark it and come back to read more of your useful information. Thanks for the post. I will definitely comeback.
I think the admin of this website is in fact working hard for his web site, since here every data is quality based information.
What i do not realize is in reality how you’re now not really a lot more well-appreciated than you may be right now. You are so intelligent. You understand therefore significantly when it comes to this matter, produced me in my opinion consider it from so many numerous angles. Its like men and women don’t seem to be fascinated until it’s something to accomplish with Lady gaga! Your personal stuffs great. All the time maintain it up!
I feel this is one of the so much significant information for me. And i’m glad reading your article. However want to statement on few common things, The website taste is ideal, the articles is in point of fact nice : D. Good activity, cheers
Highly energetic article, I liked that a lot. Will there be a part 2?
of course like your web-site however you need to test the spelling on quite a few of your posts. A number of them are rife with spelling problems and I in finding it very bothersome to tell the truth however I will certainly come back again.
Yes! Finally something about %keyword1%.
Excellent post. I’m dealing with some of these issues as well..
I all the time used to read post in news papers but now as I am a user of internet thus from now I am using net for articles or reviews, thanks to web.
I am actually thankful to the owner of this site who has shared this enormous article at here.
When I originally commented I seem to have clicked the -Notify me when new comments are added- checkbox and now every time a comment is added I get four emails with the same comment. Perhaps there is a means you can remove me from that service? Many thanks!
Heya i’m for the first time here. I came across this board and I find It truly useful & it helped me out a lot. I hope to give something back and help others like you helped me.
Hello there I am so grateful I found your blog page, I really found you by error, while I was researching on Google for something else, Regardless I am here now and would just like to say thank you for a incredible post and a all round enjoyable blog (I also love the theme/design), I dont have time to browse it all at the minute but I have book-marked it and also added in your RSS feeds, so when I have time I will be back to read a great deal more, Please do keep up the superb b.
I delight in, cause I found exactly what I used to be taking a look for. You have ended my 4 day long hunt! God Bless you man. Have a nice day. Bye
It’s nearly impossible to find educated people for this topic, but you sound like you know what you’re talking about! Thanks
Howdy I am so happy I found your webpage, I really found you by mistake, while I was researching on Aol for something else, Anyhow I am here now and would just like to say cheers for a marvelous post and a all round enjoyable blog (I also love the theme/design), I dont have time to look over it all at the minute but I have book-marked it and also added in your RSS feeds, so when I have time I will be back to read a lot more, Please do keep up the excellent b.
What’s up i am kavin, its my first time to commenting anywhere, when i read this piece of writing i thought i could also make comment due to this brilliant piece of writing.
I am extremely inspired together with your writing talents and alsosmartly as with the layout on your blog. Is this a paid topic or did you customize it yourself? Either way stay up the nice quality writing, it’s rare to see a nice blog like this one nowadays..
Howdy! I’m at work browsing your blog from my new iphone 4! Just wanted to say I love reading your blog and look forward to all your posts! Keep up the excellent work!
Im not that much of a online reader to be honest but your blogs really nice, keep it up! I’ll go ahead and bookmark your site to come back down the road. Cheers
Hey there! Someone in my Myspace group shared this site with us so I came to look it over. I’m definitely enjoying the information. I’m book-marking and will be tweeting this to my followers! Outstanding blog and excellent design and style.
We are a gaggle of volunteers and starting a new scheme in our community. Your web site provided us with useful information to work on. You have performed an impressive task and our whole community can be grateful to you.